refund returns
Overview
Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalized gifts such as wooden photo printing, engraving, caricature, bottle printing or other personalized gifts cannot be returned.
Additional non-returnable items:
- Photo frames
- Personalized gifts
- Bottle printing
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Educational toys like maps, alphabets and transport puzzles that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Cancellation Policy
Once the customer places their order, It will be processed within an hour, so we request the customer to place the order carefully because we can’t cancel the order since it’s a customized product. For other products, the customer can cancel within 12 hours from the time of purchase by sending a mail to support@rkcart.com.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@rkphotocentre.in
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rkcart.com and send your item to: RK Photo Centre, 178/1, Race Course, Coimbatore – 641018.
Shipping returns
Your items will be shipped within 3-5 business days
To return your product, you should ship your product to: RK Photo Centre, 178/1, Race Course, Coimbatore – 641018.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@rkcart.com for questions related to refunds and returns.